i Learn and Play

FAQ

iOS VERSION UPDATE:
We regretfully are informed the Apple is no longer supporting any Operating System below 4.3 on all iOS devices. Our products clearly state that they work with all iOS devices, but this is unfortunately not the case if the device is not able to update to iOS 4.3 or above. We apologize for any confusion this may cause and would recommend you return your product to the retailer from which it was purchased if your device meets the criteria above. Please feel free to contact our Customer Service Department with any questions at the contact listed below. Sincerely AppStart Learning LLC

Frequently Asked Questions

My iLearn ‘N’ Play device won’t turn on:
Make sure your device has fresh batteries and they are installed correctly.

No sound is coming from the game or iOS device:
Please make sure the volume is all the way up on your phone or iPad and that the ringer / silence button has not been turned on.

The apps won’t load on my device:
Make sure your iOS device has the most current operating system. This can be done by syncing your device with iTunes or from the System icon on your iOS device. Our apps support all devices with iOS 4.3 and above.

CUSTOMER SUPPORT:
For Customer Support feel free to email us at:[email protected]
or contact us at 1-855-782-4664